BASICS OF SALES

The proper management of your voiceART 2

A- Smile when you speak:
Smiling encourages your customer to relax and indicates that you are friendly and willing to help him satisfy his needs. Think of how you return a smile when one comes your way and how it tends to relax you.

B- Speak at a measured pace and unhurriedly:
Your customer should be able to hear and understand everything you have to say about your product and the benefit it will yield him.

C- Speak in a conversational tone:
When you speak conversationally you tend to reduce any possibility of tension that may occur between you and your customer. You are not selling the person you are speaking to, you are just having a conversation with him. He will become more at ease. You will also appear more persuasive.

D- Speak with dignity:
Give your company and your product the feeling of importance it deserves by treating it with dignity and respect. Handling your product properly and knowing how it works adds a great deal of enhancement to your presentation. (Refer to My blog Dec. 18th 2010, “SKILL IN HANDLING YOUR PRODUCT DURING YOUR PRESENTATION.)

E- Speak clearly:
You will inspire confidence in your customer when you present your product with words that inspire strength and importance.

F- Speak economically:
Choose only those words that will present your case simply and effectively. Speak as if you are being paid by the word.

G- Use expressive words when speaking:
Your speech can be much improved if you find and use those words that best express the attributes of your product.

Words are meaningless unless they are delivered with expression behind them.

Thank you
Joe D'Ambra
www.basicsofsales.com
Sales blogs offering sales tips

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